Got Questions? We've Got Answers

Frequently Asked Questions

Quick answers to help you plan your perfect event. Can’t find what you’re looking for? We’re just a call or text away!

On-Time Money Back Guarantee

Set up before your event start time, or it's free. That's our promise to you.

No Deposit Required

Reserve your date with just a signature. Pay on the day of your event.

Fully Insured & SIOTO Certified

Your safety is always our top priority. Licensed and insured for your peace of mind.

Booking & Reservations

How do I book a rental?
Booking is easy! Simply browse our rental catalog, select your items and event date, and complete the checkout process. You’ll receive an instant quote, and once you sign the digital contract, your reservation is confirmed. You can also call or text us at (252) 462-1000 and we’ll help you build the perfect package for your event.

We recommend booking 1-2 weeks in advance for best availability, especially during peak season (spring and summer weekends). However, we can often accommodate last-minute requests if equipment is available.

Popular items book up quickly, so if you have a specific inflatable in mind, don’t wait!


No deposit required! Unlike most rental companies, we don’t require any upfront payment to reserve your date.

Simply sign the digital contract to confirm your reservation. Payment is due on the day of your event — either online before delivery or upon delivery. It’s that easy!

Absolutely! You can add or remove items, change your event time, or update your delivery address. Just contact us at least 48 hours before your event and we’ll be happy to make adjustments (subject to availability).

Our standard rental period is up to 8 hours. Need it longer? No problem! Just let us know when booking and we can extend your rental time for an additional fee.

We also offer overnight and multi-day rentals for larger events — just ask!

Pricing & Payment

What's included in the rental price?
Our rental prices include:
  • Delivery to your location
  • Professional setup by our trained team
  • All equipment needed (blower, stakes, etc.)
  • Safety instruction and walkthrough
  • Takedown and pickup after your event
Delivery fees may apply based on your location. You’ll see the total price during checkout — no hidden fees!
We accept:
  • All major credit cards (Visa, MasterCard, American Express, Discover)
  • Cash upon delivery
  • Check (with prior approval)
You can pay online when signing your contract or pay upon delivery — whichever is more convenient for you.
Yes! When you rent multiple items for the same event, you may qualify for package discounts. Check out our Party Packages for pre-bundled deals, or contact us for a custom quote on larger events.
We believe in transparent pricing. Your quote will include:
  • Travel & Delivery Fee: Based on your distance from our location
  • Generator Rental: If needed and no power is available (optional)
  • Tax: As required by NC law
You’ll see the complete total before confirming — no surprises!

As the renter, you’re responsible for the equipment while it’s at your event. Normal wear and tear is expected, but you may be charged for excessive damage, tears, or cleaning beyond normal use.

Want peace of mind? Add our Worry-Free Protection for just 5% of your rental total.

Learn more about coverage →

Just 5% of your rental total — and most customers add it!

Our Worry-Free Protection covers you for:

  • ✅ Accidental rips, tears, or damage
  • ✅ Unexpected cleaning fees
  • ✅ Complete peace of mind on event day

It’s one less thing to stress about! You can add it during checkout.

View full coverage details →

Delivery & Setup

What areas do you serve?

We’re based in Nashville, NC and proudly serve all of Eastern North Carolina including:

  • Nash County
  • Wilson County
  • Edgecombe County
  • Halifax County
  • Franklin County
  • Wake County

Not sure if we deliver to your area? Contact us or enter your address during checkout to check!

Our Promise:  We guarantee your rental will be fully set up, tested, and ready for use before your contracted event start time. If your event starts at 12:00 PM, we’re done by 11:59 AM — no exceptions. If we fail to meet this commitment, your rental is FREE — and you still get to enjoy the entire event.
It’s that simple. Your peace of mind matters, and we stand behind our service 100%.

View full guarantee details →

We handle everything! Our trained team delivers, sets up, and secures all equipment. We’ll walk you through the safety guidelines and make sure everything is ready to go before we leave.

When your event is over, we return to take down and pick up everything — you don’t have to lift a finger.

Our inflatables can be set up on:

  • Grass — Our preferred surface (we use stakes to secure)
  • Concrete/Asphalt — We use sandbags or water barrels
  • Indoors — Gyms, warehouses, etc. (ceiling height permitting)

Just let us know your setup surface when booking so we bring the right anchoring equipment!

Each item’s dimensions are listed on its product page. As a general rule, you’ll need the inflatable’s footprint PLUS 3 feet of clearance on all sides for safety.

You’ll also need access to a power outlet within 100 feet, or you can rent a generator from us.

Not sure if it’ll fit? Send us a photo of your space and we’ll help you figure it out!

Each inflatable requires a standard 110v household outlet on a dedicated circuit (nothing else plugged into it). The blower needs to run continuously to keep the inflatable inflated.

If you’re renting multiple inflatables, you may need multiple circuits. No power available? We offer generator rentals!

Safety & Rules

Are your inflatables safe?

Absolutely! Safety is our top priority. Here’s how we ensure safe experiences:

  • SIOTO Certified: We follow industry safety standards set by SIOTO (Safe Inflatable Operators Training Organization)
  • Regular Inspections: All equipment is inspected before and after each rental
  • Proper Anchoring: We secure every inflatable with stakes or sandbags
  • Safety Briefing: We review all rules with you at setup

Yes! We carry comprehensive liability insurance that exceeds state requirements. We’re happy to provide a certificate of insurance upon request — many venues, churches, and schools require this.

Need us added as additionally insured for your venue? Just let us know when booking!

Yes! All participants must remove shoes before entering any inflatable. This protects both the equipment and other jumpers. Socks are fine (and recommended).

Also remove glasses, jewelry, and anything sharp from pockets before jumping.

Yes! We take cleanliness seriously. Every inflatable is thoroughly cleaned and sanitized after each rental using hospital-grade disinfectant. We inspect for any damage and ensure everything is in perfect condition before your event.

Yes, adult supervision is required at all times when the inflatable is in use. We provide safety rules and guidelines at setup. For larger events, we recommend having a dedicated adult monitor at each inflatable.

Need staff to monitor? Contact us about attendant services for your event.

Weather & Cancellations

What if it rains on my event day?

We monitor the weather closely leading up to your event. If conditions are unsafe (heavy rain, lightning, high winds over 20 mph), we’ll contact you to discuss options:

  • Reschedule to another date at no charge
  • Full refund if rescheduling doesn’t work

Light rain or the chance of rain doesn’t automatically cancel — we’ll work with you to make a decision.

View full weather policy →

For safety reasons, we will NOT set up inflatables if sustained winds exceed 20 mph. This is non-negotiable — your guests’ safety is our top priority.

If winds pick up during your event, we may need to deflate the unit until conditions improve. We’ll work with you on rescheduling or refunds if weather prevents safe use.

Since we don’t require a deposit, cancellations are hassle-free:

  • More than 48 hours before: Cancel anytime, no questions asked
  • Within 48 hours: Please let us know ASAP so we can adjust our schedule
  • Day of event: If we’ve already delivered, payment is due in full

We appreciate as much notice as possible so we can offer the equipment to other families.

View full cancellation policy →

Yes! If you need to change your event date, just contact us as soon as possible. We’ll do our best to accommodate your new date based on availability. Rescheduling is always free — we just ask for as much notice as possible.

Still Have Questions?

We’re here to help! Reach out and we’ll get back to you within 24 hours.

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